Privacy Policy
This Privacy Policy outlines the principles and procedures followed by Canberra Casino ("we," "our," or "us") regarding the collection, use, disclosure, and protection of personal information obtained from users ("you" or "your") who access or use our online casino website. We are committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all users located in Australia who visit our website or interact with our online casino services.
1. Collection of Personal Information
We collect personal information necessary for the provision of our services, compliance with legal obligations, and enhancement of the user experience. The types of personal information we may collect include, but are not limited to, your full name, date of birth, address, email address, telephone number, identification documents, payment and transaction details, and any other information you choose to provide when registering, transacting, or communicating with us.
2. Methods of Collection
Your personal information may be collected through various means, such as when you complete online registration forms, submit identity verification documents, communicate with our support team, participate in promotions, or engage with our website’s features. We may also collect information automatically through the use of cookies, web analytics tools, and log files to help us understand how our services are used and to improve their functionality.
3. Use of Personal Information
We use your personal information for purposes including, but not limited to, verifying your identity and age, processing transactions, managing your account, complying with legal and regulatory requirements, preventing fraud and unlawful activities, responding to your inquiries, and sending service-related communications. Your information may also be used to analyze website usage and improve our services, always in accordance with applicable laws and regulations.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where required or permitted by law, including regulatory bodies, law enforcement agencies, and service providers engaged to perform functions on our behalf. These third parties may include payment processors, identity verification services, information technology providers, and professional advisers. Where personal information is disclosed to external parties, we take reasonable steps to ensure they comply with our privacy standards and relevant legal obligations.
5. Protection and Security of Information
We implement a range of physical, electronic, and procedural safeguards to protect your personal information against loss, unauthorised access, misuse, alteration, and disclosure. Access to personal information is restricted to authorised personnel who require it to fulfil their duties. Security measures are reviewed and updated regularly to address emerging risks and to ensure ongoing compliance with industry standards and statutory requirements.
6. Overseas Disclosure
Some of our third-party service providers may be located outside Australia. In such cases, your personal information may be transferred and stored in countries other than Australia. Before disclosing information overseas, we take reasonable steps to ensure that the recipient complies with privacy obligations equivalent to those under Australian law. You acknowledge that by using our services, you consent to such overseas disclosures.
7. Access and Correction of Personal Information
You have the right to request access to personal information we hold about you, subject to certain exceptions provided by law. If you believe any information is inaccurate, out-of-date, incomplete, or misleading, you have the right to request correction. Requests for access or correction can be made by contacting our Privacy Officer using the details provided below. We will respond to such requests within a reasonable timeframe and may ask you to verify your identity before processing your request.
8. Direct Marketing
We may use your personal information to inform you about our products, services, promotions, or events that may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in such communications or by contacting us directly. We do not sell or rent your personal information to third parties for their marketing purposes.
9. Cookies and Web Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support website functionality. Cookies are small data files stored on your device that allow us to remember your preferences and gather statistical data. You may modify your browser settings to disable cookies, though this may affect the availability and functionality of certain website features. We may also use third-party analytics services that collect and process website usage information on our behalf.
10. Retention of Personal Information
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable laws and our internal policies.
11. Changes to this Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy periodically to stay informed about how we manage your personal information. Continued use of our website following any changes constitutes acceptance of the updated policy.
12. Contact Information and Complaints
If you have questions, concerns, or complaints regarding our handling of your personal information or this Privacy Policy, please contact our Privacy Officer at: Privacy Officer, Canberra Casino, 21 Binara Street, Canberra ACT 2601, Australia. Email: [email protected]. We will address your concerns promptly and in accordance with our legal obligations. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
- This Privacy Policy is effective as of 1 June 2024.
- Your continued use of our website signifies your acceptance of this policy.